Shipping policy

Shipping Policy

Thanks for shopping with CalmLick. Here's exactly what to expect once you place an order.

Order processing

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). Orders placed after 5pm, on weekends, or on a holiday begin processing the next business day. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.

Delivery times

Orders ship from our overseas fulfilment partner, which is why delivery takes longer than domestic retail. Standard delivery typically takes 7-15 business days from dispatch, depending on your location and the item ordered. Some items ship from a local warehouse and arrive sooner. Delivery times are estimates provided by the carrier and are not guaranteed. Total time to receive your order = processing time + delivery time.

Shipping rates

Shipping rates are calculated at checkout based on your destination and the items in your cart. Any free shipping offer will be applied automatically before you pay.

Where we ship

We currently ship to the United States, Canada, the United Kingdom, Australia, and most of Europe. If your country isn't available at checkout, contact us and we'll let you know whether we can arrange delivery.

Tracking your order

Once your order ships you'll receive a tracking number by email. Tracking can take 2-5 business days to show its first scan, which is normal and does not mean your parcel is lost.

Delays

Customs processing, carrier backlogs, severe weather, and peak seasons can extend delivery beyond our estimates. These delays are outside our control, but if your order is significantly overdue, contact us and we will investigate with the carrier on your behalf.

Lost or damaged parcels

If your parcel arrives damaged, photograph the packaging and contents and contact us within 7 days of delivery. If tracking shows no movement for 15 business days, contact us and we'll open an investigation and send a replacement or refund you.

Incorrect addresses

Please double-check your shipping address at checkout. We can update an address only before the order ships. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense.

Customs and import duties

Orders shipped outside the United States may be subject to import duties and taxes charged by your local customs authority. These charges are the customer's responsibility and are not included in the price you pay us.